Complaints

Complaints

PRS Telecom are proud to boast Happy Customers are the core of what we do and who we are. We accept that sometimes things are not perfect and you may feel you need to escalate matters. PRS Telecom are committed to resolving any issue you have as swiftly as possible. If you feel aggrieved over our services, then please follow the process below.

What to do next.

Should you be unhappy with the service provided to you please contact Customer Service on 0330 4004321 and they will be happy to assist you. Calls to this number are charged as a call to a standard landline from a UK landline and lines are open from Monday to Friday 9am to 5pm. You can always email them on customerservice@prstelecom.co.uk too. You can expect an immediate response from your enquiry and if you require that in writing, it will be within 7 working days from us receiving your correspondence. Do note that delays in the postal service do occur and are beyond our control. We will hope to respond and resolve your query within 28days of receipt. If you feel PRS Telecom have not satisfied this matter to your acceptance, or feel the complaint will not be resolved you are entitled to request a deadlock letter from PRS Telecom at any time. If your complaint is not resolved within 8 weeks you have the right to ask that it is reviewed under the Alternative Dispute Resolution Scheme. PRS Telecom use the Ombudsman Services for this purpose. Full details of the ADR Scheme are found here.

Please see contact details for the Ombudsman below.

Tel: 0330 4401614

Email: osenquiries@os-communications.org

Web: www.ombudsman-services.org/communications.html

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